The following questions were “Marked for Review”, please answer or “End Test” to receive your score Answer Question 0 What statement best describes Service Management as a practice? 0 Which of the following is considered a customer facing document containing services that are presently active in the Service Operation phase as well as services that have been approved to be offered to new or prospective customers? 0 Which process is responsible for packaging, testing and deploying a release into production? 0 Which term represents the database containing information and resolution regarding Incidents and Problems that have occurred in the past? 0 Which statement does NOT represent an objective of Request Fulfillment? 0 What is a main objective of the Continual Service Improvement (CSI) stage of the Service Management lifecycle? 0 Which element of Service Management could be defined as either a Function or a Process, depending on its implementation? 0 Which term defines a logical concept that refers to the people and automated measures that execute a defined process, an activity or a combination of processes or activities? 0 Which process manages IT service assets from the point of acquisition through to disposal and manages the asset inventory? 0 Which statement best represents an objective of Application Management?